Shipping Policy

OVERVIEW

This website, operated by [TVEWEARSTORE], provides services subject to your acceptance of these Terms of Service. By using our site or making a purchase, you agree to these terms.

SECTION 1 - ONLINE STORE TERMS

By using our site, you confirm you are of legal age in your jurisdiction. You agree not to use our products for unlawful purposes or violate any laws.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Your content may be transferred unencrypted, but credit card information is always encrypted.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS

We provide general information and do not guarantee its accuracy. Historical information may not be current. We reserve the right to update site content without obligation.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

Product prices are subject to change without notice. We may modify or discontinue services at any time without liability.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. We may limit quantities or discontinue products at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. You agree to provide accurate information for all purchases.

SECTION 7 - OPTIONAL TOOLS

We provide access to third-party tools without warranties and accept no liability related to their use.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party content or services linked on our site.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We may use submitted comments as outlined. You agree not to submit unlawful or misleading content.

SECTION 10 - PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We strive for accuracy but may occasionally have errors. We reserve the right to correct these and cancel orders affected.

SECTION 12 - PROHIBITED USES

You agree not to use the site for prohibited purposes as outlined.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service. Our liability is limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify us from any claims arising from your breach of these terms.

SECTION 15 - SEVERABILITY

If any provision is deemed unlawful, the remainder of the Terms of Service remains in effect.

SECTION 16 - TERMINATION

Either party may terminate these terms at any time.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between you and us.

SECTION 18 - GOVERNING LAW

These terms are governed by HONGKONG's laws.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these terms; continued use of our site constitutes acceptance of changes.

SECTION 20 - CONTACT INFORMATION

Questions about these terms should be directed to [[email protected]].

Expected Shipping and Delivery Times

"Shipping" time refers to the estimated time it takes for products to be prepared for shipment and dispatched from our warehouse. Your ordered items will ship when they are in stock.

Items marked as "In Stock" are expected to ship on the same day or next business day. Products that require longer preparation will ship within a specified timeframe (e.g., 7 to 10 business days)
 from our warehouse. Customized or personalized products may require additional time for preparation, thus extending the "shipping" time. "Shipping" time refers to the estimated time for the products to arrive at the shipping address after they have been dispatched.

All estimates are based on business days.

When can I expect to receive my order? Once your ordered items are handed over to the shipping carrier, the delivery time is automatically calculated based on the distance from our warehouse location to your address.

Generally, items are expected to arrive within 2-5 business days after shipment, with additional time for international addresses. All pre-shipping times have been factored into the estimates.

Return policy

Refund and Return Policy:

Thank you for shopping with us. We value your satisfaction and want to ensure that you are happy with your
 purchase. In case you need to return or exchange your goods, please read our refund and return policy below.

1. Eligibility for Refund or Return:

- Products must be in their original condition with all tags and packaging intact.

- Goods must not show any signs of wear, damage, or alteration.

- Return or exchange requests must be made within 2 business days of the delivery date.

- Personalized or customized goods are not eligible for return or refund unless they have a manufacturing defect.

2. Return Process:

- To initiate a return, please contact our customer service within the designated time frame.

- Provide your order number, reason for return, and any supporting evidence (e.g., photos of defects).

- Our customer service team will guide you through the return process and provide you with a return shipping label, if applicable.

3. Return Shipping:

- Customers are responsible for all return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

- We recommend using a trackable shipping service to ensure the safe return of the products.

4. Exchange Process:

- If you wish to exchange your goods for a different size or style, please contact our customer service to check availability.

- Exchanges are subject to stock availability.

- Customers are responsible for all shipping costs related to exchanges.

5. Non-Refundable Items:

- Gift cards and promotional items are non-refundable and cannot be exchanged for cash.

6. Final Sale Items:

- Items marked as "Final Sale" are not eligible for return, refund, or exchange.

Please note that we reserve the right to refuse any return or exchange that does not meet the above criteria.

If you have any further questions or concerns, please don't hesitate to contact our customer service. We are here to assist you.